Direct Axis and Call Direct not settling accounts after being paid by IUA

Item: DirectAxis
Rating: 1
Author: Barbara G

My personal loan was settled by IUA due to Permanent Disability in December 2020 I still receive statements with interest being charged. Send email and no response. When phoning you go through to voicemail saying that they expience high call volumes and cannot take your call right now. This has been going on for months.

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Replies (1)

DirectAxis's replyOfficial

15 Feb 2021, 08:41

Hello Barbara,

Thanks for reaching out to us.

We apologise for the inconvenience caused , we acknowledge your frustration and promise to do our best to solve the issue. We care about our customers and will ensure the matter is highly prioritised.

We have escalated your query to our Claims Department and they will urgently have a look into the matter.

We will keep you in the loop until everything has been sorted.

Team DirectAxis

DirectAxis's reply15 Feb 2021, 08:41

Official

Hello Barbara,

Thanks for reaching out to us.

We have escalated your query to our Claims Department and they will urgently have a look into the matter.

We will keep you in the loop until everything has been sorted.

Team DirectAxis