JC
Janet C
1 reviews | Active since Nov 2021
26 Jan 2022, 09:44
Direct Axis Again!
So once again Direct Axis is displaying just how *********** their administration. During the beginning November I was trying to change my debit order date, long story short this did not happen. By the end of November I finally gave up and emailed the consultant that contacted me after my Hello Peter review to say that leave everything as it was, I would ensure that there would be money avaliable for the debit order.
December - no debit order taken - I paid via EFT. And my instruction was to reinstate the debit order from January.
January - no debit order taken - phone call received this morning from the collections department
I phoned in and spoke to a consultant who put the phone down on me!
I phoned again and thankfully spoke to a lovely lady called Tasmin and this is the only reason I would consider giving a one star rating.
Anyway it is still not sorted and looks like I will be having to do an EFT every month - oh the ways of big business....
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DirectAxis's replyOfficial
26 Jan 2022, 14:51Hello Janet, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account up to date. We have received feedback that you had made arrangements on your account earlier this month and that caused the system to send you a new mandate that you need to accept so your debit orders can be collected from your bank account automatically. We have escalated the matter to our Accounts Support Team and a consultant will be in contact with you. We will keep you posted every step of the way. Team DirectAxis
Best regards,
DirectAxis's reply26 Jan 2022, 14:51
Official
Hello Janet, Thank you for reaching out to us. Apologies for the unpleasant experience caused by the process of trying to get your account up to date. We have received feedback that you had made arrangements on your account earlier this month and that caused the system to send you a new mandate that you need to accept so your debit orders can be collected from your bank account automatically. We have escalated the matter to our Accounts Support Team and a consultant will be in contact with you. We will keep you posted every step of the way. Team DirectAxis
Best regards,