MI
Mel I
1 reviews | Active since Dec 2017
10 Jun 2020, 17:09
Direct axis after sales poor
No call back Bad service Inaccurate information Excuses to refund On hold foe over 20 minutes Passed on form 1 person to another
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DirectAxis's replyOfficial
11 Jun 2020, 11:56 Hello Melinda, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have escalated your feedback to our support team and a consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply11 Jun 2020, 11:56
Official
Hello Melinda, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We have escalated your feedback to our support team and a consultant will be in touch with you. Team DirectAxis
Best regards,