Direct Axis: account payment frustrations

I have been a loyal direct axis customer for many years and for the first time I have been so angry n frustrated with them.

I don't get a statement on a monthly bases so I went online 2 look for a statement but I had to request one and I would get it in 48 hours. Today is over a week and I have still not received it.

I needed my statement to get the banking details to make a deposit not coz I was in erriors but because I needed to lower my debit to apply for finance for a car this Saturday (which was yesterday a week after deposit)

I couldn't wait any longer so i took my old statement from last year October and made deposit.

I called the following Tuesday (as Monday was a holiday) and I had done a direct deposit so the money would reflect, my call was cut twice. I called everyday till Thursday and got the same story BECAUSE OF THE HOLIDAY THE MONEY COULD NOT BE REFLECTING WE WILL LOOK INTO IT WITH IN 48 HOURS everyday was the same 48hr story. So on Thursday I emailed them my proof of deposit to speed up the process, i was told THEY DONT LOOK AT THE MAILS EVERYDAY BECAUSE THEY GET THOUSANDS OF EMAILS IT WILL BE SEEN TO WITHIN 48HRS On Friday when I called my call was cut a number of times the I was put through 4 different consultants I was on hold for over 15min with each consultant no one could help me.

Eventually I asked to speak to the manager at that time whom I was told was in a meeting I asked for them to call me back but I had another call centre agent whom called ne back and not the manager just for them to inform me my money is in their old bank account.

This goes back to me requesting my new statement to get the account number. With much frustration I asked them to sort this out within the day as yet again I was told within 48hours it will b sorted, KEEPING IN MIND I AM APPLYING FOR FINANCÈ WUTH MY BANK TOMORROW. I was then assured it will be marked as urgent and will be sorted within the same day.

Today is Sunday and nothing has been sorted. I have been to my bank yesterday and was rejected for my finance due to my high credit record (thanks to direct not sorting out my issue in time) now I need to wait 6 months to apply again.