DIRECT AXIS A LOAN SHARK AND NOT A ACCREDITED CREDIT PROVIDER

MY LOAN WAS SETTLED BY A THIRD PARTY ON THE 29TH OF AUGUST 2019 WHICH IS 3 DAYS AFTER THE SETTLEMENT AMOUNT DEADLINE. I CALLED IN ASKING THAT DIRECT AXIS REFUND ME BECAUSE THEY DEBITED MY ACCOUNT. THE CONSULTANT SAID HE CAN SEE THE PAYMENT BUT HE NEEDS PROOF OF PAYMENT OR THEY WILL CARRY ON DEBITING MY ACCOUNT.

WHAT NONSENSE IS THAT????? I HAVE NEVER MISSED A PAYMENT SINCE 2017 THAT I HAVE BEEN A CLIENT WITH THEM. DIRECT AXIS IS NOT AN ACCREDITED CREDIT PROVIDER BUT MORE OF A GLORIFIED LOAN SHARK THAT WANTS TO SUCK PEOPLE DRY OF THEIR MONEY. THE MONEY HAS BEEN PAID YOU CAN SEE IT BUT WHY THREATEN ME WITH DEBITING MY ACCOUNT IF I DO NOT PROVIDE PROOF OF PAYMENT. Y THE THREATS DIRECT AXIS??? Y NOT CLOSE THAT ACCOUNT SO I CAN LIVE IN PEACE. DIRECT AXIS A DIVISION OF FNB- MY BANK OF 18 YEARS. I HAVE NEVER MISSED PAYMENT NOT EVEN ONCE BUT I GET HARASSED. WHAT THE **** FOR?????