Direct Axis a ****!!!!

I paid up my account on the 10th of April. Only to find that Direct Axis had not closed this account. Today when I call them they say they hadn’t closed it and would have deducted the loan instalment as I had not requested a settlement amount. They then ask me for a proof of payment despite them seeing that the account had been settled! Upon asking why, they say the system will see this as an over payment even though there is no amount owing. I send them the POP. I call them in the afternoon and they acknowledge receipt but still tell me they will only close the account in 5 to 10 days!!!!! Why?! You’ve received proof the account is paid why taking another 10 days to close it! Are we living in the Stone Age? The lady tells me it’s the system. The system therefore works for Direct Axis only and not for the client! And now I run a risk of them debiting my account at the end of the month! The lady on the phone says it’s not a problem they will refund me, which is nonsense because I’m sure even that will take 30 days to refund for Direct Axis’ benefit and my frustration!!! This makes no sense!!!!