RC
RITA C
1 reviews | Active since Nov 2016
01 Mar 2022, 08:45
Direct axis
I took a personal loan with Direct Axis and had some spare cash so i paid a little extra some months as a result my loan was paid up earlier by R +-16 000.00. Up until today i have sent several emails to them and they only refunded R 4000.00 and they wont refund the balance.
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DirectAxis's replyOfficial
01 Mar 2022, 10:01Hello Rita, Thanks for reaching out to us. We apologise that you had a poor experience. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating your feedback onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's reply01 Mar 2022, 10:01
Official
Hello Rita, Thanks for reaching out to us. We apologise that you had a poor experience. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating your feedback onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,