Direct Axis

Dear Direct Axis. I am a loyal client of yours, never have I missed a payment. However due to the Co-vid 19 crisis I was unable to make a payment last month. I had corresponded with you and was told to apply for the debt relief program, which I did. I sent everything through to you that you requested, and then you responded that I do qualify and I should wait for a consultant to get back to me. I have been waiting patiently. I even have the e-mail from you that covers the terms and conditions, so I though it was a done deal! However I never thought you would stoop so low, knowing my situation, to then deduct my payment early this morning! Someone was kind enough to help me out and put money into my account so that my family could have food to eat. You took it all! Shame on you! I am so disgusted! And as yet still waiting for one of your consultants to contact me about the debt relief. My account number is *** if anyone cares to sort out this absolutely disgraceful act! Lauren Language