Direct Axis

I am self employed ans unable to pay my loan - due to covid 19 I explained this to the consultant that keeps on calling but every month an attempt is made to deduct the funds from my bank account - there is no funds in the bank - I also receive emails saying : you have not paid the full amount is now due - Pathetic - every other company i dealt with has allowed me to make payment arrangements - they should train their staff -as their diction is also terrible