GM
George M
1 reviews | Active since Jan 2019
20 Nov 2020, 07:12
Direct ****
WORST SERVICE EVER. THEY NEVER PICK UP THEIR PHONES AND CALL BACK PEOPLE. ACTUALLY RIDICULOUS.
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DirectAxis's replyOfficial
20 Nov 2020, 09:15Hello George, Thanks for reaching out to us. We apologise for the poor service you have received from us, we understand your frustration. Please know that we are experiencing high call volumes but our teams are working hard to reach all calls. We have escalated your query to our COVID-19 and our Claims Departments, they will look into the matter and assist you. Please send us a private reply with the telephone number that you were using trying to reach us. We would like to share your feedback with our support team in order to improve our service delivery standards. Team DirectAxis
Best regards,
DirectAxis's reply20 Nov 2020, 09:15
Official
Hello George, Thanks for reaching out to us. We apologise for the poor service you have received from us, we understand your frustration. Please know that we are experiencing high call volumes but our teams are working hard to reach all calls. We have escalated your query to our COVID-19 and our Claims Departments, they will look into the matter and assist you. Please send us a private reply with the telephone number that you were using trying to reach us. We would like to share your feedback with our support team in order to improve our service delivery standards. Team DirectAxis
Best regards,