YN
Yugendran N
1 reviews | Active since May 2020
09 May 2020, 21:36
Digusted and utterly dissatisfied
On the 17 April I emailed Direct Axis for the Covid 19 payment holiday assistance. I then received a reply from them stating that they are working on my request. I then received an sms on rhe 24 April stating that my debit order was debited in error and if I need the amount reversed back into my account, I would need respond via sms with texting 1, which i responded to. I then made contact with Sinombulelo who assured me that this was going to be resolved within 5 working days of which this is not the case and I am still awaiting feedback. I then made contact with Madeneya on the 5 May who informed me that she would make contact with me before close of business but have yet to hear from her. My last contact was with Julian who could not help me and refused to transfer me to her manager Gareth and was unable to direct my call to the refund department. I have never defaulted on payment towards the personal loans which I have taken with Direct Axis and the little request that I ask for relief due to the global pandemic seems to be too much to ask for. What baffles me is that Direct Axis then sends me an email stating that my application for debt relief has been successful and that a consultant would be in contact with me by offering me an additional loan which in common sense would be putting me more into further debt and not resolving my issue of merely wanting a payment break until I am able to resume full payment as normal. I am extremely digusted for the lack of compassion, customer service and unwillingness to assist clients during such a crisis. Direct Axis is not a company that I plan on dealing with in the future as I plan on settling the loans once I am on good financial footing again.
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
11 May 2020, 08:41Hello Yugendran, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply11 May 2020, 08:41
Official
Hello Yugendran, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
11 May 2020, 08:41Hello Yugendran, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply11 May 2020, 08:41
Official
Hello Yugendran, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Cashflow Relief, this is not always possible. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
YN
Yugendran N's updateReviewer Update
18 May 2020, 13:44Hello To whom it may concern,
I am totally dissapointed with the service that i am currently recieving from Directaxis, i was called last Monday to have a corvid19 loan application to be completed telephonically by one of your agents, she assured me that the debited order that was taken from my bank bank account will be refunded by Wednesday the 13th, i called on friday and spoke to a Manager, Juan, he advised me if he dont call me by 5pm on friday, i should call him back on saturday which i did, he then promised to call me back by the close of bussiness and i am still awaiting his call. I called in twice today, left a message with Wandile, still no call back, called your second agent who put me on hold for more than 20 min and never came back to me with any response. Is this how clients are treated at your organization. Totally disgusting service.
Mr Y Naidoo
ID - ***
***
I am totally dissapointed with the service that i am currently recieving from Directaxis, i was called last Monday to have a corvid19 loan application to be completed telephonically by one of your agents, she assured me that the debited order that was taken from my bank bank account will be refunded by Wednesday the 13th, i called on friday and spoke to a Manager, Juan, he advised me if he dont call me by 5pm on friday, i should call him back on saturday which i did, he then promised to call me back by the close of bussiness and i am still awaiting his call. I called in twice today, left a message with Wandile, still no call back, called your second agent who put me on hold for more than 20 min and never came back to me with any response. Is this how clients are treated at your organization. Totally disgusting service.
Mr Y Naidoo
ID - ***
***
YN
Yugendran N's update18 May 2020, 13:44
Reviewer Update
Hello To whom it may concern,
I am totally dissapointed with the service that i am currently recieving from Directaxis, i was called last Monday to have a corvid19 loan application to be completed telephonically by one of your agents, she assured me that the debited order that was taken from my bank bank account will be refunded by Wednesday the 13th, i called on friday and spoke to a Manager, Juan, he advised me if he dont call me by 5pm on friday, i should call him back on saturday which i did, he then promised to call me back by the close of bussiness and i am still awaiting his call. I called in twice today, left a message with Wandile, still no call back, called your second agent who put me on hold for more than 20 min and never came back to me with any response. Is this how clients are treated at your organization. Totally disgusting service.
Mr Y Naidoo
ID - ***
***
I am totally dissapointed with the service that i am currently recieving from Directaxis, i was called last Monday to have a corvid19 loan application to be completed telephonically by one of your agents, she assured me that the debited order that was taken from my bank bank account will be refunded by Wednesday the 13th, i called on friday and spoke to a Manager, Juan, he advised me if he dont call me by 5pm on friday, i should call him back on saturday which i did, he then promised to call me back by the close of bussiness and i am still awaiting his call. I called in twice today, left a message with Wandile, still no call back, called your second agent who put me on hold for more than 20 min and never came back to me with any response. Is this how clients are treated at your organization. Totally disgusting service.
Mr Y Naidoo
ID - ***
***