Difficulty Closing Account

Debt is something one wants to get rid of asap. On 27 March 2018 I called for a settlement, and paid the same day. On 28 March 2018 I contacted Direct Axis via Facebook to make sure they acknowledged the payment since it was only valid until the 28th of March. They did acknowledge receipt, but informed me that it might take 5-10 working days for it to process, and should a debit order go off for March that will be refunded.

Nothing was processed or closed yet, and the process to follow up is quite a schlep. Today 10 April 2018 I try to follow up via Facebook and after explaining the only reply I got was: "Thank you for your details. We will revert back to you"

That's it. No ETA of when, no reference, no nothing. Just leave customers hanging online until nobody knows when.

DirectAxis can really do better with their messaging etiquette, providing adequate feedback and not leave customers hanging until someday.