did not settle my credit card as I was told

Good day<br> <br> I was told they would settle my credit card and they didn't and I was told they would close the account. I am still being billed with my credit card as they didn't even settle it nor close it. But Direct axis wants to bill me but nothing has been done about this. I have been waiting 2 weeks for a response. This is disgusting service. I see how many bad service responses are on here but it still a bad service company. That does nothing to improve. It's just a holiday in that company. No one works.