Deteriorated experience

Item: DirectAxis
Rating: 1
Author: Keitumetse M

I’ve called and emailed countless times for you guys to update the proof of payments to my current loan from my old one every month 5 months later nothing is updated. I’ve decided to stop paying you since our country is in bad debt it wouldn’t hurt for me to atleast have one bad record

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

12 Jun 2023, 12:09

Hello Keitumetse,

Thanks for reaching out to us.

Please accept our humble apologies for the unpleasant experience, we are here to assist.

We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.

Team DirectAxis

Best regards,

DirectAxis's reply12 Jun 2023, 12:09

Official

Best regards,

Keitumetse M's updateReviewer Update

12 Jun 2023, 12:21

Your consultant Juan Horn has been avoiding my emails till to date

Keitumetse M's update12 Jun 2023, 12:21

Reviewer Update

Your consultant Juan Horn has been avoiding my emails till to date

DirectAxis's replyOfficial

12 Jun 2023, 13:31

We're pleased to confirm that a consultant has been in touch with you and transfer of funds has been logged. We'll continue to keep you posted until the matter is resolved. Team DirectAxis

Best regards,

DirectAxis's reply12 Jun 2023, 13:31

Official

We're pleased to confirm that a consultant has been in touch with you and transfer of funds has been logged. We'll continue to keep you posted until the matter is resolved. Team DirectAxis

Best regards,

Deteriorated experience

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