RS
Rouchel S
1 reviews | Active since May 2020
06 May 2020, 14:54
Despicable customer service!!!! If you can call it that!!
DirectAxis incorrectly debits my husbands bank account. He gets an sms saying they will have this fixed but it has not happened?? On the phone with then now for over 50mins and nobody able or willing to help sort it out!! Worst service ever!!
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DirectAxis's replyOfficial
06 May 2020, 15:07Hello Rouchel, We have received your review. Please accept our sincerest apologies, this isn't the experience we aim to provide. We care about our customers and our primary focus during this time is to act responsibly towards them. Please send us your husband’s loan account or ID number and cellphone number via private reply. We’d like to escalate the matter to our support team in order for a consultant to get in touch with him. Team DirectAxis
DirectAxis's reply06 May 2020, 15:07
Official
Hello Rouchel, We have received your review. Please accept our sincerest apologies, this isn't the experience we aim to provide. We care about our customers and our primary focus during this time is to act responsibly towards them. Please send us your husband’s loan account or ID number and cellphone number via private reply. We’d like to escalate the matter to our support team in order for a consultant to get in touch with him. Team DirectAxis