BN
Babalwa N
1 reviews | Active since Jun 2021
09 Jun 2021, 22:04
Delays in following up wesbank direct axis
I have finally managed to consolidate my debt paid of Direct Axis personal loan. Everytome I call to clear the account I'm told system is down no can access what is has happened on my account.. It's been three days now now has bother to call back... What type of service is this.. To be told the system is down... And I'm expected to keep calling just yo clear my account.... It's a bank how can system be down for days.... Totally unacceptable
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DirectAxis's replyOfficial
10 Jun 2021, 10:21Hello Babalwa, Thank you for reaching out to us. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We apologise for any inconvenience and will continue to do our very best to assist you. We've escalated your query to our Customer Relationship Management Team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
DirectAxis's reply10 Jun 2021, 10:21
Official
Hello Babalwa, Thank you for reaching out to us. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We apologise for any inconvenience and will continue to do our very best to assist you. We've escalated your query to our Customer Relationship Management Team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis