DELAYED FEEDBACK AND DROPPING OF LINE

After being a paying client for many years and settling my previous loan a few weeks ago. I app**** for a new loan. I have been given the run around since Friday 18th March.i keep getting sms saying they need my payslips.after 3 people confirmed having them.when I call to follow up the line is either dropped or I am left to hold on for more than 20 minutes. I have always been a direct axis promoter to all friends and family . definitely not anymore.it seems there customer service has gone out the door.and to put the cherry on the cake no one wants to assist me to cancel the application as they are clearly showing they don't need my business. Its been 48 hrs. I havr not once even waited this long for a response. If I had known this was going to be the case I would have gone to my own bank instead of supporting a supplier that I thought could be praised for their great customer support and service.