KT
Kgolagano T
1 reviews | Active since Mar 2015
09 May 2017, 12:09
delay in processing a refund
<p> ********** 2249 i have been an existing customer for direct axis for many years, and i'm totally not impressed with pathetic service i'm getting. my existing loan was settled and the debit order for R900 could not be revesed as it was too late, i understood that, but from the2nd of this month i've been following up about the money that was debited on the 27th and Shaneez Bean told me she logged a refund request, to my suprise when i call today after 7 days Lulamile Lekoyama made me aware that its only now that the request has been logged by himself and i have to wait for days to come as well.. can someone tell me whats happening ... i dont have time to wait..i want my money and ASAP..i'm tired of waiting please</p>
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
09 May 2017, 13:18Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply09 May 2017, 13:18
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
KT
Kgolagano T's updateReviewer Update
12 May 2017, 11:22this is day 3 and since my formal complain no one has contacted me at at least emailed me from Direct axis..what kind of customer service is this..i called twice today and have been told that the team leader will call me back and still nothing..why must i be chassing you for my money...why must i be the one calling ...what is happening ...WHY ARE CUSTOMER'S NOT BEING TAKEN SERIOUS..IS THIS PURE IGNORANCE OR WHAT...ON TOP OF THATI'M GONNA BE CHARGED INTEREST ON THAT MONEY...it's not like i'm being done any favour here...that money is due to me ...or should i take this more further maybe someone can act...who's incharge because i'm tired of calling and not being called at least
KT
Kgolagano T's update12 May 2017, 11:22
Reviewer Update
this is day 3 and since my formal complain no one has contacted me at at least emailed me from Direct axis..what kind of customer service is this..i called twice today and have been told that the team leader will call me back and still nothing..why must i be chassing you for my money...why must i be the one calling ...what is happening ...WHY ARE CUSTOMER'S NOT BEING TAKEN SERIOUS..IS THIS PURE IGNORANCE OR WHAT...ON TOP OF THATI'M GONNA BE CHARGED INTEREST ON THAT MONEY...it's not like i'm being done any favour here...that money is due to me ...or should i take this more further maybe someone can act...who's incharge because i'm tired of calling and not being called at least
DirectAxis's replyOfficial
12 May 2017, 11:41Hello, thank you for the feedback. Please accept our sincerest apologies for the delay in getting back to you. We've escalated your feedback and will be in touch with you shortly. Team DirectAxis
Best regards,
DirectAxis's reply12 May 2017, 11:41
Official
Hello, thank you for the feedback. Please accept our sincerest apologies for the delay in getting back to you. We've escalated your feedback and will be in touch with you shortly. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 May 2017, 14:39Hello, we're pleased to inform you that everything has been cleared up. The refund has been cleared and should be available to you during the course of the day. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply12 May 2017, 14:39
Official
Hello, we're pleased to inform you that everything has been cleared up. The refund has been cleared and should be available to you during the course of the day. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 May 2017, 11:33Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply19 May 2017, 11:33
Official
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,