NM
Ncamisile M
1 reviews | Active since Dec 2015
16 Apr 2021, 13:53
Delay in closing the account
I had a loan with DirectAxis and I paid it in full on 24 March 2021. I requested my account to be closed and a paid up letter. I have been calling trying to get this paid up letter but calls getting cut off and no one is getting back to me , I finally managed to call and get through and I find that on 16 April 2021 the account is still not closed and I’m unable to get the paid up letter. This is such an inconvenience, what does it take to get a paid up letter and getting the account closed?
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Replies (2)
DirectAxis's replyOfficial
19 Apr 2021, 08:52 Hello Ncamisile, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,
DirectAxis's reply19 Apr 2021, 08:52
Official
Hello Ncamisile, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 Apr 2021, 08:52Hello Ncamisile, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,
DirectAxis's reply19 Apr 2021, 08:52
Official
Hello Ncamisile, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue that is affecting the accounts closure system, we have flagged this as a matter of urgency. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
Best regards,