SM
Sharlene M
1 reviews | Active since Jul 2020
06 Jul 2020, 11:40
Deduction after settlement
I had settled my loan on 05/06/2020, and had a credit of R2034.42 which was duly credited to my bank account on 29/06/2020, yet another installment was deducted on the same day from my account for R3097.85 and I have been requesting the refund for this as the account was settled on 05/06/2020. To date after numerous mails with no response other than a consultant will contact me in 48 hours since 29/06/2020. The actual account has been removed from my profile on FNB so I cannot see any updates. I am hoping that someone will inevitable return my call as holding on the phone for over an hour to be cut off everytime is not getting anywhere either.
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Replies (2)
DirectAxis's replyOfficial
06 Jul 2020, 16:01Hello Sharlene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get your account settled and refunded. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply06 Jul 2020, 16:01
Official
Hello Sharlene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get your account settled and refunded. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
SM
Sharlene M's updateReviewer Update
06 Jul 2020, 16:03Thank you kindly I will await their call.
SM
Sharlene M's update06 Jul 2020, 16:03
Reviewer Update
Thank you kindly I will await their call.