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1 reviews | Active since Oct 2017

28 Nov 2017, 20:40

Debt review department calls not answered

I have a account that is under debt review, I want to settle this account in full, BT I cannot do that, I requested a settlement quote on Friday and the consultant promised that someone is going to email it to, BT nothing, I tried to phone today, being transferred from the legal department to the debt review which no one seems to be answering the calls, I'm actually so irritated if direct axis doesnt want this account settled then I don't have a problem, BT I am not wasting my airtime calling the debt review department which seems there is no one, when you ready to get your money you will organise that settlement letter for me

0
Replies (2)
DirectAxis
DirectAxis's reply29 Nov 2017, 10:08
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and we'll into it urgently. We will be touch as soon as we've gathered more information about your account. Team DirectAxis

DirectAxis
DirectAxis's reply29 Nov 2017, 14:52
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis