1 reviews | Active since Jul 2018
Debt Order going of before salary is payed in
Dear DirectAxis. Hopefully this will get your attention. After several e-mails to you guys still no response. Every month before my salary is even in the bank you guys run the debit order taking my account into a overdraft and I must then pay the cost for that. After telling your consultant to let the debt order go of after the 25th of every month she still did it her way. Think its pathetic service from a big company like yourself. Seeing there is no response for you I will cancel my debit order and pay it manually every month
Hello, thanks for getting in touch. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our debit order process. Because we’re not able to deduct debit orders on public holidays and weekends, your debit order had to run on the last business day before the holiday. We’ll arrange for a specialist from our Customer Care team to contact you. Team DirectAxis
Hello, thanks for getting in touch. We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our debit order process. Because we’re not able to deduct debit orders on public holidays and weekends, your debit order had to run on the last business day before the holiday. We’ll arrange for a specialist from our Customer Care team to contact you. Team DirectAxis
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We've tried to get in touch with you. Please let us know when would be the best time to call you.