WM
Whitney M
1 reviews | Active since Sept 2015
14 Jul 2016, 16:00
Debiting account
<p>To whom it may concern,</p> <p> </p> <p>I have emailed with regards to Direct Axis wronfully debiting my account and no reply up till this day, I have settled my liaibilty with them but still deductong money from my account. I require the amount to be credited into my account and for this error to be sorted out. </p> <p> </p> <p>Thank You</p>
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
15 Jul 2016, 05:49Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply15 Jul 2016, 05:49
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
21 Jul 2016, 10:21Hi
We have been unable to get hold of you via mobile phone and email.
Please call ********** 152 or email ********** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply21 Jul 2016, 10:21
Official
Hi
We have been unable to get hold of you via mobile phone and email.
Please call ********** 152 or email ********** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
28 Jul 2016, 14:26Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply28 Jul 2016, 14:26
Official
Hi
We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,