Debited my account even though I payed them

<p>on the 26 April I paid Direct Axis R4200 for my loan with them. on the 30 Th April on my birthday, I needed to put fuel into ma car to travel back from pe when i noticed my account was short of about R4000. Upon getting back to east London i discovered that once again, the same as last month Direct Axis had debited this amount. I have told them numerous times that i pay the account cash and they should stop debiting.</p> <p> </p> <p>This morning i phoned their call centre, and the first lady made me hold and later dropped the call in my ear.I called again , the second lady confirmed that she could see the two payments made and asked me to hold. A minute later she asks me to send proof of payment. I asked her why I should do this when the fnb account that i made the payment from is an FNB account and linked to my loan account and she can see the payment.</p> <p> </p> <p>I want my money back as that money that they took has its own commitments and I now am failing to meet them</p>