1 reviews | Active since May 2016

27 Nov 2017, 09:14

Debited after settlement

Why am I debited after paying the full settlement fee?

0
Replies (9)
DirectAxis
DirectAxis's reply27 Nov 2017, 09:16
Official

Hello, thanks for getting in touch. We are looking into the matter and will revert back to you. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply27 Nov 2017, 15:09
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,

's update30 Nov 2017, 11:01
Reviewer Update
How far with my refund?
DirectAxis
DirectAxis's reply30 Nov 2017, 11:19
Official

The refund has been logged. You may expect it within 2-3 business days.

Best regards,

's update04 Dec 2017, 15:25
Reviewer Update
"The refund has been logged. You may expect it within 2-3 business days." Issa lie :-(
's update04 Dec 2017, 15:26
Reviewer Update
You have **** with your last response, it is now 7 days and counting.
DirectAxis
DirectAxis's reply04 Dec 2017, 15:48
Official

We said 2-3 business days and today is the 2nd business day since the refund was logged. It has been paid out but may reflect later this evening on your side since you bank with Standard bank.

Best regards,

's update04 Dec 2017, 15:53
Reviewer Update
May is not a cer*****y. However, let us give it until this evening.
DirectAxis
DirectAxis's reply06 Dec 2017, 09:08
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,