EF
Esme F

1 reviews | Active since Apr 2011

29 Nov 2017, 10:23

Debit orders and change of banking details

Ever since I have had a loan with the company they ignore emails on updating bank details and debit order dates. Please you cannot believe what it has cost me to date. We pay on the 25th of the month not the last Friday. They put that debit order through and it is rejected in my account. I have had to pay so much on bank charges especially at ABSA. So I change my bank and send all the relevant information two months in advance. the first payment they took off ABSA I phoned and to no avail they just carried on. Please this is a disgrace. Now the bank details are correct and I could not pay the first payment as half went out as bank charges. now they deduct a day before payday AGAIN.

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Replies (9)
DirectAxis
DirectAxis's reply29 Nov 2017, 10:26
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

EF
Esme F's update01 Dec 2017, 13:18
Reviewer Update
you add interest and you Direct Axis are the ones that *****ed up.
EF
Esme F's update05 Dec 2017, 13:59
Reviewer Update
Every time I get a phonecall from Direct Axis a demand for money owing. I do not have this money as you took the debit order out the wrong bank account and I do not have the charges and then rebank and then debit order out of Capitec. I have now explained this and sent emails and made phonecalls for five months and you a have not corrected it. you are taking debit orders off now without me having money in the bank you have done it since 2015 and you just don't correct it therefor I closed the ABSA account now you are doing it with my Capitec account. I have paid so much money over the years for bank charges, do a recon on the payments you take off since then on the 24th. I am going to stop the debit orders as I cannot afford it anymore.
EF
Esme F's update11 Dec 2017, 08:25
Reviewer Update
Cant believe this, since 2015 your company is taking a debit order off my account and we only receive our salary on the 25th come hail, rain or snow. I have made so many phone calls and sent emails and just nothing gets done. Please public believe this you have no idea how much this has cost me. I stipulated on the 25th and they just do what they want. Direct Axis just does not care. got a sms this weekend they are taking payment off on the 22nd. I have already changed banks now I have stopped the debit orders. so here it is DirectAxis I will pay you when I have the money. I work for a company that supported Gupta companies so retrenchments are in the Air. I really don't need your stress and bad administration.
DirectAxis
DirectAxis's reply12 Dec 2017, 15:14
Official

Hello, we've been unable to get hold of you after several attempts. Please feel free call us on *** should you require any further assistance. Team DirectAxis

EF
Esme F's update13 Dec 2017, 06:30
Reviewer Update
I will not give you my cell phone number. you phone me 50 times a day. I liase with Direct Axis in writing where I have proof. you do not follow telephonic changes. Please just rectify your mistakes I have stopped debit orders as you take off money before it is in the bank, you still don't email statements you mail them, we don't receive mail.. I have to pay the costs. I am totally over this we all have our jobs to do in life, you have done the damage.
EF
Esme F's update13 Dec 2017, 07:50
Reviewer Update
After attempts to arrange payment, your DirectAxis loan *********x remains overdue. Reply 1 for us to debit R***x on 22Dec. Reply 2 for us to call you back Sent from my Windows Phone. They refuse to send an email, with bank charges on them not changing bank details after five emails and telephone calls, even my daughter called. there was not enough money in my account to pay then taking off on the 24th again and three hundred rand bank charges as it had to be debited again I receive this threat today !!!!
EF
Esme F's update14 Dec 2017, 08:20
Reviewer Update
This Company DirectAxis I stopped my debit order with and at the bank. They have taken money out my account and I could not put petrol in this morning to get to and from work. They are the worst Company ever be warned. I am back at the bank today and they will return the debit order.
EF
Esme F's update14 Dec 2017, 11:21
Reviewer Update
They use Wes bank for debit orders and take off just when they want to I have stopped the debit order with Wes bank as well as Direct Axis please do not use Direct Axis they are rotten !!!!