AN
Anneke N

1 reviews | Active since Oct 2011

03 May 2017, 12:12

Debit order still go through after settlement

<p>Account was paid on 21 April. Received settlement letter and on the 27th April the debit order still went off my account. requested refund but nothing is happening</p>

0
Replies (3)
DirectAxis
DirectAxis's reply03 May 2017, 14:48
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply03 May 2017, 15:18
Official

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***.

DirectAxis
DirectAxis's reply05 May 2017, 15:52
Official

Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know.