Debit order ***** up!!

I mad the terable mistake of entering in a loan agreement with DirectAxis. Every month I have unsucessful debit orders on my bank statements as well as arears interest. <br> <br> Upon entering in agreement with them, I requested that my debit order should run on the 25th of each month or the closest working day if the 25th is over a weekend or public holiday, as I prefer payment via debit order to ease life and responsibilities. <br> <br> Ever since my agreement was finalised, Direct Axis runs their debit order on the 24th. For what reason I am not sure, as the initial agreement stated the 25th!<br> <br> Due to their inproper behaviour, this results in unpaid debit orders reflecting on my bank statement, as well as arears interest payable every month. <br> <br> I have send 4 mails since 12/01/2016 to get this resolved. The only response that I receive: <br> Thank you for your correspondence. One of our consultants will be in contact with you within the next 24 working hours, either via email, SMS or telephone.<br> <br> NOTE: This is an automated email, please do not respond to it.<br> <br> Further to this I had no consultant or any one phoning me to get this resolved!!<br> <br> Check your statments well!!!