Debit order refund

Item: DirectAxis
Rating: 1
Author: Jasmita G

I had settled my loan on the 2nd of February 2021. To date, my over settlement was paid (after begging for over 2 weeks for it). The customer care consultant asked me to say on the record that I would not dispute the debit order that went off my account. Now I understand why, the debit order was never refunded. I will be disputing this because Direct axis cannot be trusted. Why do i have to beg for my own money. So frustrating. This has truly been the worst experience with a bank.

Helpful (0)

Replies (6)

DirectAxis's replyOfficial

16 Mar 2021, 13:20

Hello Jasmita, Thanks for reaching out to us. We apologies for the inconvenience caused, we had a look at your account and noticed that the refund was paid out to you on 09/03/2021. We have arranged with a Team Leader from our Support Team to urgently provide you with a courtesy call to assist. Team DirectAxis

DirectAxis's reply16 Mar 2021, 13:20

Official

Jasmita G's updateReviewer Update

16 Mar 2021, 13:31

I am talking about the debit order refund. Not the over settlement refund. I really don't want to be doing this, trust me. Send me the January 2021 statement so I can see the over settlement amount. Why are you hiding this statement.

Jasmita G's update16 Mar 2021, 13:31

Reviewer Update

DirectAxis's replyOfficial

16 Mar 2021, 14:27

Hello Jasmita,

Thanks for responding to us.

We will arrange with one of our Team Leaders to urgently assist you.

Team DirectAxis

DirectAxis's reply16 Mar 2021, 14:27

Official

Hello Jasmita,

Thanks for responding to us.

We will arrange with one of our Team Leaders to urgently assist you.

Team DirectAxis

Jasmita G's updateReviewer Update

16 Mar 2021, 15:50

I never received any phone calls. Call me on my number ***. Can you respond regarding the statement for January 2021.

Jasmita G's update16 Mar 2021, 15:50

Reviewer Update

I never received any phone calls. Call me on my number ***. Can you respond regarding the statement for January 2021.

DirectAxis's replyOfficial

17 Mar 2021, 08:49

Hello Jasmita,

Thanks for sending us an alternative contact number.

We have arranged with our Support Team to urgently contact you.

Team DirectAxis

DirectAxis's reply17 Mar 2021, 08:49

Official

Hello Jasmita,

Thanks for sending us an alternative contact number.

We have arranged with our Support Team to urgently contact you.

Team DirectAxis

DirectAxis's replyOfficial

17 Mar 2021, 11:42

Hello Jasmita,

We have received confirmation from one of our Team Leaders that you have been contacted and that everything has been sorted.

Please reach out to us should you require any further assistance.

Team DirectAxis

DirectAxis's reply17 Mar 2021, 11:42

Official