Debit order refund
My Mother has a loan with Direct Axis, she has been paying for over 3 years now and the term was 3 years however the 3 years ended over 6 months ago and she is still being debited, we have tried to call on numerous occasions with no answer, this needs to be reviewed and the balance refunded.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
07 Jul 2021, 15:44correct contact number is ***
's update07 Jul 2021, 15:44
Reviewer Update
correct contact number is ***
DirectAxis's replyOfficial
07 Jul 2021, 16:28Hello Busisiwe, We’ve received your review. We’ll provide you feedback via private reply shortly. Team DirectAxis
DirectAxis's reply07 Jul 2021, 16:28
Official
Hello Busisiwe, We’ve received your review. We’ll provide you feedback via private reply shortly. Team DirectAxis
's updateReviewer Update
08 Jul 2021, 16:54Please arrange for a consultant to talk to her.
's update08 Jul 2021, 16:54
Reviewer Update
Please arrange for a consultant to talk to her.
's updateReviewer Update
08 Jul 2021, 16:54 Please arrange for a consultant to call her, and also advice once the credit agreement has been sent to her via email.
's update08 Jul 2021, 16:54
Reviewer Update
Please arrange for a consultant to call her, and also advice once the credit agreement has been sent to her via email.
's updateReviewer Update
26 Aug 2021, 19:29Good day,
It has been over a month and this issue has still not been resolved, she was called twice and to date has not been sent her loan agreement or statements.
Would you like us to log this with the ombudsman, maybe then you will be transparent.
Regards
Busie
It has been over a month and this issue has still not been resolved, she was called twice and to date has not been sent her loan agreement or statements.
Would you like us to log this with the ombudsman, maybe then you will be transparent.
Regards
Busie
's update26 Aug 2021, 19:29
Reviewer Update
Good day,
It has been over a month and this issue has still not been resolved, she was called twice and to date has not been sent her loan agreement or statements.
Would you like us to log this with the ombudsman, maybe then you will be transparent.
Regards
Busie
It has been over a month and this issue has still not been resolved, she was called twice and to date has not been sent her loan agreement or statements.
Would you like us to log this with the ombudsman, maybe then you will be transparent.
Regards
Busie