JC
Jason C
1 reviews | Active since Oct 2010
25 Mar 2021, 09:43
Debit order refund
Was sent through a settlement letter which I paid yesterday and the debit order still went off, I have been holding on the line for around 14 minutes now and not really prepared to wait for someone to get out of bed to discuss my needs since i would assume all your staff are working from home.
I would like to confirm my account is settled, and if settled a refund to be processed back to my account for the debit order.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
25 Mar 2021, 10:43Hello Jason, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have received from us, it is not the type of service we aim to provide our customers. We had a look at your account and have escalated your query to our support team so that the refund can be logged as soon as possible. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply25 Mar 2021, 10:43
Official
Hello Jason, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have received from us, it is not the type of service we aim to provide our customers. We had a look at your account and have escalated your query to our support team so that the refund can be logged as soon as possible. We will let you know as soon as we’ve gathered more information. Team DirectAxis
JC
Jason C's updateReviewer Update
26 Mar 2021, 08:21Still waiting for a reply from Direct Axis - failure to reply will result me in reversing the debit order myself and subsequently reporting your business to the appropriate watch dogs in regards to your failure to action my requests.
JC
Jason C's update26 Mar 2021, 08:21
Reviewer Update
Still waiting for a reply from Direct Axis - failure to reply will result me in reversing the debit order myself and subsequently reporting your business to the appropriate watch dogs in regards to your failure to action my requests.
DirectAxis's replyOfficial
26 Mar 2021, 08:39Hello Jason,
Thanks for responding to us.
We have arranged with one of our Team Leaders to urgently provide you with a courtesy call.
Team DirectAxis
Thanks for responding to us.
We have arranged with one of our Team Leaders to urgently provide you with a courtesy call.
Team DirectAxis
DirectAxis's reply26 Mar 2021, 08:39
Official
Hello Jason,
Thanks for responding to us.
We have arranged with one of our Team Leaders to urgently provide you with a courtesy call.
Team DirectAxis
Thanks for responding to us.
We have arranged with one of our Team Leaders to urgently provide you with a courtesy call.
Team DirectAxis
JC
Jason C's updateReviewer Update
26 Mar 2021, 13:16Nope nothing yet in terms of a call or even an email ?
JC
Jason C's update26 Mar 2021, 13:16
Reviewer Update
Nope nothing yet in terms of a call or even an email ?
DirectAxis's replyOfficial
26 Mar 2021, 14:32Hello Jason,
We have received confirmation that you have been contacted and advised that the refund will be logged as soon as the debit order reflects.
We will let you know as soon as everything is sorted.
We have received confirmation that you have been contacted and advised that the refund will be logged as soon as the debit order reflects.
We will let you know as soon as everything is sorted.
DirectAxis's reply26 Mar 2021, 14:32
Official
Hello Jason,
We have received confirmation that you have been contacted and advised that the refund will be logged as soon as the debit order reflects.
We will let you know as soon as everything is sorted.
We have received confirmation that you have been contacted and advised that the refund will be logged as soon as the debit order reflects.
We will let you know as soon as everything is sorted.