Debit Order Problems

<p>Once again I had to phone today with regards to my debit order being deducted before 26th of the month. The response: "Sorry for the inconvenience caused ... but you can only change your debit order once every 6 months" I am not trying to again change my debit order date, I am trying to get you guys to in actual fact make the note on file as promised to ensure that no deduction is made before the 26th of the month, as I only get my salary during the day on the 25th of each month, whether this falls on a weekday, weekend or long weekend.</p> <p>Please ensure that your staff is trained in using your programs and can in actual fact update your systems correctly, as you are costing your clients not only additional bank charges for failed debit orders, but also on their credit ratings as it now looks as if your clients cannot pay their bills on time.</p> <p>Hopefully your corrected debit order will be done today, as per your consultant's reply this afternoon when I again had to phone about the same problem, as the last time you did not even try deducting the monthly fee again and I only picked it up and searched for bank details and paid later in the month.</p> <p>I sincerely hope that this is the final time I had to phone regarding the same problem experienced again.</p> <p>I have been a client for quite a few years, and this is really the first year that I seem to get more and more problems repeating itself monthly.</p>