SM
Sam M

1 reviews | Active since Sept 2017

20 Sept 2017, 12:21

Debit order on paid up account

I recently settled my account with Direct Axis but to my disappointment when I called to verify that my account has been closed I was further told come the 27th a debit order will go through. How is it possible yet I paid up the account last week already. Please stop this debit order as I don't owe you anything

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Replies (2)
DirectAxis
DirectAxis's reply20 Sept 2017, 12:24
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply26 Sept 2017, 15:19
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis