Debit order not been deducted

I have had a loan with Direct Axis for the last 5 years and have never been in arrears with my account,for the past 5 months i have been receiving smss and phone calls that my account is arrears.After many phone calls i have been told that the debit order was wrongfully cancelled by them and that it is been re instated.<br> However this is not the case the personnel at the call center keep telling me i do not have to worry about anything but to no avail i still get these phone calls.I am currently oversea and still this prevails,costing me money on phone calls.I am now fed up with this situation and plan on billing Direct Axis for these costs,which is running into a few hundred rand at the moment,and if that does not help i will take it to a higher authority. <br> As i already stated i can not carry on like this and if this prevails for longer i will certainly not promote this company to any of my friends or colleagues,this shows ***********s of the people phoning or their supervisors , and i would like feed back on this from at least a superior.