Debit Order Nightmare

I used to have a DirectAxis loan which I subsequently ended in 2014, together with a concurrent funeral cover portion apparently which cost R46.59<br> When phoning DirectAxis they have informed me that they cannot cancel it, and that it must be done by Hollard, and gave me a contact number.<br> When I contacted Hollard, they duly informed me that I have no products with them and that they are not debiting my bank account.<br> When I contacted DirectAxis and gave them this information, also stating that the reference on the debit order is DirectAxis, they then informed me that they are not debiting my account, and that Hollard Life needs to stop the debit order, and they often say to clients that its not them doing the debit order, when they actually are!! HELP!!! All I want to do is stop the debit order, and yet both institutions are not able to help me! Is this some sort of additional tax i have to pay for making use of their services in the past! Can someone please just give me a definitive response, or is that impossible? How many other people does this happen to who make use of their services?