1 reviews | Active since Feb 2017

02 Nov 2021, 10:09

debit order mistake

After I saw a mistake on my bank account, I contacted direct axis. They checked and let me know on Thursday that they had made a mistake and would pay the money back into my account. NOW ONLY, do they suddenly mention that a refund takes 10 days. Oh wait, ten WORKING DAYS. What am I meant to do in the meantime? It was their mistake. I had no problem with it, as obviously mistakes happen. But now they expect me to wait so long when I have other payments I need to make? That is completely unacceptable.

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Replies (1)
DirectAxis
DirectAxis's reply02 Nov 2021, 14:52
Official
Hello Monique, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis