RM
Raheem M
1 reviews | Active since Aug 2020
24 Feb 2021, 15:08
Debit Order
Direct Axis debits my account for an amount I am not aware of, tried calling them 11 times in one day and not a single person can or is willing to assist. Called the following day 5 times and each call gets answered then the person drops the call. How on earth do I resolve this issue?
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DirectAxis's replyOfficial
24 Feb 2021, 16:02Hello Raheem
Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
DirectAxis's reply24 Feb 2021, 16:02
Official
Hello Raheem
Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis