LC
Lyle C
1 reviews | Active since Feb 2017
07 Aug 2020, 10:27
Debit order dispute
Hi once again I am here complaining about this company. I have done this on hello peter 2 weeks ago and they have not resolved my issue. My account has been settled and they have debited me 2 months in a row for protection cover. This is ***** as my account was settled and closed and you are still debting my account. I want someone to CALL ME, as you call Centre agents acts as if they can't hear anything but yet miss one debt order and they on your case. I want this resolved asap if not I am taking this even further
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DirectAxis's replyOfficial
07 Aug 2020, 14:11Hello Lyle, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll be escalating it onto our Customer Relationship Management team and a consultant will call you to resolve this matter. Team DirectAxis
DirectAxis's reply07 Aug 2020, 14:11
Official
Hello Lyle, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ll be escalating it onto our Customer Relationship Management team and a consultant will call you to resolve this matter. Team DirectAxis