JM
Jefrey M
1 reviews | Active since Apr 2017
10 Sept 2018, 14:59
Debit Order deducted after settlement
I have been done a settlement loan with Direct Axis on the 25th of August 2018 only for them to debit my account again on the 31 August 2018. when I logged a complain with them they told me not to reverse the money they will phone me within ten days . Now they phoned me telling me they have done settlement with month-end debit but I was never informed . I asked clearly from the agent who helped me as to when is my first instalment and he reply next month . my understanding of a settlement is on that day all ties with the institution are cut . How do I take settlement and get debited month end again is to me wrong.
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Replies (2)
DirectAxis's replyOfficial
10 Sept 2018, 16:25Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply10 Sept 2018, 16:25
Official
Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
18 Sept 2018, 12:02Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply18 Sept 2018, 12:02
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,