Debit Order date processing woes!

<p>Called directaxis a month ago to change my debit order date to the 21st of every month. They changed it however, when the debit order date falls on a weekend instead of them following the processing rules of debiting on the next business day, they decided to debit on Friday, a day before I'm even paid. I called on Friday to inform them that they are breaking the law and our agreement and spoke to Nolithemba at 08:18am 19/05/2017 who went to her manager to confirm and she assured me that it won't debit on the 19, it's just in tracking (naedo: none authenticated early debit order)and should only debit once there's funds in my account. On midnight Friday, the debit order was processed and declined as there were no funds, I'm now looking for Directaxis to refund me the debit order charged for a declined transaction. This is not the first time Directaxis has done this to me, last year they had to pay me more than R800 for the losses they caused me relating to debit orders. Please refund me the debit order charged amount as you caused this to happen by processing my debit order before the agreed date as stipulated in our agreement.</p> <p> </p>