QG
Qalo G
1 reviews | Active since Oct 2015
23 Oct 2020, 11:03
Debit Order Changes
hi there,
i have been trying to change my debit order with DirecrAxis for 2 months & they keep debiting my account which gives me a bad credit record.
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Replies (3)
DirectAxis's replyOfficial
23 Oct 2020, 12:31Hello Qalo, Thanks for reaching out to us. We are sorry for any inconvenience caused, kindly accept our humble apologies. We have escalated the matter to our Customer Service team to arrange for a consultant to contact you. Please be on the lookout for our calls, emails or SMS’s. Team DirectAxis
DirectAxis's reply23 Oct 2020, 12:31
Official
Hello Qalo, Thanks for reaching out to us. We are sorry for any inconvenience caused, kindly accept our humble apologies. We have escalated the matter to our Customer Service team to arrange for a consultant to contact you. Please be on the lookout for our calls, emails or SMS’s. Team DirectAxis
DirectAxis's replyOfficial
30 Oct 2020, 14:31Hello Qalo, We have received feedback with regards to your query. One of our Team Leaders called you and explained our debit order process. It was noted that you would like your debit order to be changed to the 1st and unfortunately the 1st happens to be in less than 5 working days. We should be able to change it by next week and will update you as soon as the changes are effective. Team DirectAxis
DirectAxis's reply30 Oct 2020, 14:31
Official
Hello Qalo, We have received feedback with regards to your query. One of our Team Leaders called you and explained our debit order process. It was noted that you would like your debit order to be changed to the 1st and unfortunately the 1st happens to be in less than 5 working days. We should be able to change it by next week and will update you as soon as the changes are effective. Team DirectAxis
DirectAxis's replyOfficial
06 Nov 2020, 16:56Hello Qalo, We are able to confirm that one of our consultants called you and arranged for your debit order to be on the date you have provided. Should you need any further assistance, please send us a private message and we will assist you. Team DirectAxis
DirectAxis's reply06 Nov 2020, 16:56
Official
Hello Qalo, We are able to confirm that one of our consultants called you and arranged for your debit order to be on the date you have provided. Should you need any further assistance, please send us a private message and we will assist you. Team DirectAxis