Debit order before my salary date

Dear Direct Axis,<br> <br> It come at no surprise that I am not the only customer complaining about my debit order being deducted before my arrange deduction date! I tried to contact you yesterday to complain about this matter, but you don't even have the option, just a call-back for a loan.<br> <br> I am extremely frustrated about you deducting my settlement before my salary date. It is definitely ******* and are against the customer protection act! My bank cost is already so high and for each debit order that need to be send back cost me R50.00. I insist on that the amount of R55.50 must be paid back to me for the admin fees and the second deduction cost.<br> <br> The representative of your company insisted that die deduction date MUST be on my salary date, because that is according to your company rules. But what about OUR agreement???<br> <br> I took it upon myself to change the deduction date to the end of each month so that I can make sure that there will always be funds available.<br> <br> Please fix this HUGE problem, because Woolworth and RCS are so kind to even send you a SMS to say that your deduction date falls under a non-working (or holiday) date and will be deducted the NEXT WORKING DAY!!!