rK
rameez K
1 reviews | Active since Oct 2015
14 Oct 2015, 11:21
DEBIT ORDER AFTER SETTLEMENT
I HAVE SETTLED MY ACCOUNT ON THE 6/10/15 ALREADY AND AS EXPLAINED BY AN AGENT THE ACCOUNT WASNT CLOSED BY THE AGENT THAT DEALT WITH IT. HE ADMITS ITS THERE FAULT BUT DOES NOT OFFER A SOLUTION, AS I NOW HAVE A DEBIT ORDER GOING OFF FOR AN ACCOUNT THAT WAS SETTLED. I WILL HAVE TO WAIT 5 - 10 WORKING DAYS TO RECEIVE A REFUND<br> <br> FUNNY HOW CUSTOMER SERVICE FLIES OUT OF THE WINDOW WHEN YOU ALREADY TOOK THE SALE.<br> <br> REALLY DISSAPOINTED NEVER EXPECTED THIS
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DirectAxis's replyOfficial
14 Oct 2015, 11:22Hello michaoel,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply14 Oct 2015, 11:22
Official
Hello michaoel,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,