NL
Nthabiseng L
1 reviews | Active since Jan 2012
01 Jun 2021, 16:49
DEBIT ORDER
Just last month my loan was settled. I actually overpaid Direct Axis and this resulted in them refunding me. Fast forward to now......Direct axis debited my account yesterday. I reached out to the customer care department and was advised that my account seems to be in arrears (how is that possible)? I was then transferred to the accounts department where my call was dropped. Can you please CLOSE THE ACCOUNT AND REFUND ME ASAP!!!
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DirectAxis's replyOfficial
02 Jun 2021, 08:32Hello Nthabiseng, Thank you for reaching out to us. The account number you have provided is for your Wesbank Cashpower personal and it was settled and closed on 13 May. There have been no debit orders since. You do however have an active DirectAxis personal loan and a debit order was collected on 31 May and it is not in arrears. We have also asked a consultant from our support team to give you a call. Team DirectAxis
DirectAxis's reply02 Jun 2021, 08:32
Official
Hello Nthabiseng, Thank you for reaching out to us. The account number you have provided is for your Wesbank Cashpower personal and it was settled and closed on 13 May. There have been no debit orders since. You do however have an active DirectAxis personal loan and a debit order was collected on 31 May and it is not in arrears. We have also asked a consultant from our support team to give you a call. Team DirectAxis