EC
Edgar C
1 reviews | Active since Oct 2013
18 Sept 2015, 14:32
Debit order
My debit order date on my account is the 20th of each month. Today (18-09-2015) when i checked my bank account there was a debit through my account without any prior notification. since my pay day is only on the 20th of each month they took my last funds 2 days before payday. I always make provision for my debit order and this is utter bad service, by putting me in a very difficult situation. These funds were already budgeted for and you don't have the right to just take funds 2 days before contract date from my account.<br> <br> I will stop your debit order and pay you when i want as this what you are doing, taking money just when you want.<br> <br> BAD!!!
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DirectAxis's replyOfficial
18 Sept 2015, 14:38Hello Caylin@01,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply18 Sept 2015, 14:38
Official
Hello Caylin@01,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,