DB
Debbie B
1 reviews | Active since Nov 2011
22 Jun 2015, 14:49
DEBIT ORDER
I am really upset with Direct Axis because they debit my account on the 19th of June before my salary was paid in and caused an event on a clear cheque account with ABSA for 30 years! My instruction to Direct Axis is to debit my account on the 20th of each month and surely if it is over a weekend the debit order can run on that Monday. They stuff up my good relationship and staff member and I requested that they rectify this by immediately arrange for the event to remove on my ABSA account and to refund me back the charges. Direct Axis needs to change my debit order to the 25th of each month with immediate effect. If this not happen within the next 10 working days further action will be taken as to report them to the regulator.
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DirectAxis's replyOfficial
22 Jun 2015, 14:53Hello D S BESTER,
Thanks for bringing this to our attention. As per your Loan Agreement, should your debit order date fall on a weekend or public holiday, then the deduction will occur on the last business day preceding this date.
With regards to changing your debit order date, we have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Thanks for bringing this to our attention. As per your Loan Agreement, should your debit order date fall on a weekend or public holiday, then the deduction will occur on the last business day preceding this date.
With regards to changing your debit order date, we have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply22 Jun 2015, 14:53
Official
Hello D S BESTER,
Thanks for bringing this to our attention. As per your Loan Agreement, should your debit order date fall on a weekend or public holiday, then the deduction will occur on the last business day preceding this date.
With regards to changing your debit order date, we have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Thanks for bringing this to our attention. As per your Loan Agreement, should your debit order date fall on a weekend or public holiday, then the deduction will occur on the last business day preceding this date.
With regards to changing your debit order date, we have escalated this internally and a consultant will be in touch soonest.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,