1 reviews | Active since Aug 2015
DEBIT ORDER
<p>PHONED ON MONDAY TO CHANGE MY DEBITORDER DATE FROM END OF JUNE TO JULY BUT THE CALL CENTRE WAS IN A HURRY AND NOT LISTENING TO WHAT DATE I WANTED. THEY SEND ME CORRESPONCENCE AFTERWARDS AND GUESS</p> <p>WHAT THE DATE I I REQUESTED WAS WRONG. I EMAILED -NO ANSWER. I PHONED . I SORRY WE HAVE TO LISTEN TO</p> <p>THE CONVERSATION. I WAS CLEARLY INSTRUCTED ABOUT THE POLICY ON HOW MANY TIMES A DEBIT ORDER CAN</p> <p>BE CHANGED. I SERIOUSLY WILL NOT CHANGE IT 2 TIMES IN ONE WEEK . GIVE YOUR EXCISTING CLIENT THE BENEFIT</p> <p>OF THE DOUBT. YOU MADE THE MISTAKE. </p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
