1 reviews | Active since Jul 2011
Debit in contravention of your mandate. Not Authorized by me.
On the 9th July I submitted a complaint here. Directaxis has until today 19 July not resolved the matter yet and claims they cannot get hold of me. I asked them to reply and discuss the matter via email with me. They also confirmed the do contact via email.
10 days later... No email and only lame responses here.
Still I need to know who authorised them to take a debit order from my bank account on 4 July 2019 and where did I give any consent for this either in writing ir verbal. Is it legal to do this? I don't think so.... How are they going to compensate me for the bank charges for this debit order as well as the dishonering bank fee for the debit order that couldn't be paid since there were bo money in the account. This also caused that my account came into overdraft with fees and an overdraft fee were also added above all the other fees.
I see this as attempted theft or *****. According to PASA (where I am also opening a complaint):
You may dispute a debit against your account for the following reasons:
You did not authorise the debit in question (this could be regarded as constituting ***** and should be reported to the police); or The debit is in contravention of your mandate (to the user) – e.g. amount, date, duration is incorrect;
This is exactly what happened to me... Thanks to DirectAxis!
You may dispute a debit against your account for the following reasons:
You did not authorise the debit in question (this could be regarded as constituting ***** and should be reported to the police); or The debit is in contravention of your mandate (to the user) – e.g. amount, date, duration is incorrect; or
From there no feedback and no answer. Thus still is ***** according to law, and I am seriously thinking of proceeding with the ******** case and register the docket.
I want my bankfees occured because of you redeemed.
Or in writing or recording where you informed me of a debit order deduction on the 4th July. ASAP
From there no feedback and no answer. Thus still is ***** according to law, and I am seriously thinking of proceeding with the ******** case and register the docket.
I want my bankfees occured because of you redeemed.
Or in writing or recording where you informed me of a debit order deduction on the 4th July. ASAP
I am not going to make payment until I am fulle answered.
Who authorized the deduction on 4 July?
Where is the written or telephonic prove that I was informed of thisndeduction.
Hoe am I going to be compensated for the banking charges that happened with this unauthorized deduction.
I am not going to make payment until I am fulle answered.
Who authorized the deduction on 4 July?
Where is the written or telephonic prove that I was informed of thisndeduction.
Hoe am I going to be compensated for the banking charges that happened with this unauthorized deduction.