LC
Lizette C
1 reviews | Active since Feb 2014
17 Dec 2020, 15:18
Debit acc early after arrangements were made
I received a sms on 4 Dec notifying me that my debit order will be deducted on 26 Dec due to early psy dates, and to contact to make arrangements. I phoned as I unfortunately do not get paid early. A note was apparently made on the system that the payment cannot be taken on 16 Dec. The payment has just been taken 9 days early. I demand thatt they credit my bank acc as I notified them in time not to debit me early .
This is shocking, i have been left with no money and i demand my money back to go off as arranged
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Replies (8)0
Replies (8)
DirectAxis's replyOfficial
17 Dec 2020, 16:17Hello Lizette, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we understand and acknowledge your frustration. Our Collections Team is in the process of refunding all customers who have been affected. We have escalated the matter to our Collections Team so that they can credit your account within 24 hours. We will keep you in the loop until we receive feedback. Team DirectAxis
DirectAxis's reply17 Dec 2020, 16:17
Official
Hello Lizette, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we understand and acknowledge your frustration. Our Collections Team is in the process of refunding all customers who have been affected. We have escalated the matter to our Collections Team so that they can credit your account within 24 hours. We will keep you in the loop until we receive feedback. Team DirectAxis
LC
Lizette C's updateReviewer Update
18 Dec 2020, 07:0624 hrs is not good enough, I made arrangements debit order arrangements. It is weekend and due to your company's negligent mistake, I am left with no money this weekend. I expect this to be rectified immidiatetely. I get paid at end of next week only. ???? taking what is not yours is theft in my eyes.
LC
Lizette C's update18 Dec 2020, 07:06
Reviewer Update
24 hrs is not good enough, I made arrangements debit order arrangements. It is weekend and due to your company's negligent mistake, I am left with no money this weekend. I expect this to be rectified immidiatetely. I get paid at end of next week only. ???? taking what is not yours is theft in my eyes.
DirectAxis's replyOfficial
18 Dec 2020, 08:52Hello Lizette, Thanks for responding to us. We are sorry to hear you feel that way, we have escalated your request as a matter of urgency so that your account can be refunded as soon as possible. Team DirectAxis
DirectAxis's reply18 Dec 2020, 08:52
Official
Hello Lizette, Thanks for responding to us. We are sorry to hear you feel that way, we have escalated your request as a matter of urgency so that your account can be refunded as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
18 Dec 2020, 16:12Hello Lizette, Our Collections Team confirmed that they have been in contact with you and have requested the necessary documents so that your account can be refunded as soon as possible. Team DirectAxis
DirectAxis's reply18 Dec 2020, 16:12
Official
Hello Lizette, Our Collections Team confirmed that they have been in contact with you and have requested the necessary documents so that your account can be refunded as soon as possible. Team DirectAxis
LC
Lizette C's updateReviewer Update
18 Dec 2020, 16:36Snapshot of bank statement sent via email. Awaiting urgent response.
LC
Lizette C's update18 Dec 2020, 16:36
Reviewer Update
Snapshot of bank statement sent via email. Awaiting urgent response.
LC
Lizette C's updateReviewer Update
19 Dec 2020, 10:51It is Saturday I have not been refunded yet. So much for your urgent action. Please advise how I will be compensated for taking my money.
LC
Lizette C's update19 Dec 2020, 10:51
Reviewer Update
It is Saturday I have not been refunded yet. So much for your urgent action. Please advise how I will be compensated for taking my money.
LC
Lizette C's updateReviewer Update
21 Dec 2020, 13:29It is Monday today, your 24 hrs has now turned into 4 days. I am still waiting for my refund. I have been left without money since Thursday that u took an unauthorised payment.
I expect to be refunded and compensated for your ******** action. If we, as the consumer do not honour our agreement with your company, there will be serious implications for the consumer. What happens now that the shoe is on the other foot and the service provider do not honour their part of the agreement ??
I expect to be refunded and compensated for your ******** action. If we, as the consumer do not honour our agreement with your company, there will be serious implications for the consumer. What happens now that the shoe is on the other foot and the service provider do not honour their part of the agreement ??
LC
Lizette C's update21 Dec 2020, 13:29
Reviewer Update
It is Monday today, your 24 hrs has now turned into 4 days. I am still waiting for my refund. I have been left without money since Thursday that u took an unauthorised payment.
I expect to be refunded and compensated for your ******** action. If we, as the consumer do not honour our agreement with your company, there will be serious implications for the consumer. What happens now that the shoe is on the other foot and the service provider do not honour their part of the agreement ??
I expect to be refunded and compensated for your ******** action. If we, as the consumer do not honour our agreement with your company, there will be serious implications for the consumer. What happens now that the shoe is on the other foot and the service provider do not honour their part of the agreement ??
DirectAxis's replyOfficial
21 Dec 2020, 14:38Hello Lizette, Thanks for responding to us. We have re-escalated the mater to our Collections Team so that they can urgently pay the money into your bank account. Team DirectAxis
DirectAxis's reply21 Dec 2020, 14:38
Official
Hello Lizette, Thanks for responding to us. We have re-escalated the mater to our Collections Team so that they can urgently pay the money into your bank account. Team DirectAxis