JJ
Jacqueleen J
1 reviews | Active since May 2012
26 Oct 2020, 15:02
Dead person phoning me why
Ok, so today I am receiving calls from Direct axis at all times. When I answered an automated response indicated that my loan was in arrears. Wow, the debit order was successfully deducted yesterday??? Just checked again. All payment have been made successfully via debit orders. So not sure *** is going on and which *********** person phoned me as nothing happened afterwards and I was on the line waiting for a person to speak but just silence.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
26 Oct 2020, 15:54Hello Jacqueleen, Thanks for reaching out to us. We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible. We have escalated the matter to our Collections department who will get to the bottom of this and make sure your matter is resolved. We will also make sure to keep you in the loop until everything is cleared up. Team DirectAxis
Best regards,
DirectAxis's reply26 Oct 2020, 15:54
Official
Hello Jacqueleen, Thanks for reaching out to us. We apologise for any inconvenience caused. We care about our customers and always try to assist them as efficiently as possible. We have escalated the matter to our Collections department who will get to the bottom of this and make sure your matter is resolved. We will also make sure to keep you in the loop until everything is cleared up. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
28 Oct 2020, 11:14Hello Jacqueleen, We are happy to confirm that your query has been resolved. Your account is up to date and everything has been finalised. If you have any further questions do not hesitate to contact us. Team DirectAxis
Best regards,
DirectAxis's reply28 Oct 2020, 11:14
Official
Hello Jacqueleen, We are happy to confirm that your query has been resolved. Your account is up to date and everything has been finalised. If you have any further questions do not hesitate to contact us. Team DirectAxis
Best regards,